Frequently Asked Questions

What are your office hours? What are your gate hours?

Our staff is available to assist you via phone, text or email from 8:00AM to 8:00PM every day. Our gate operates 24/7 allowing you to retrieve or store items in your unit whenever it's convenient for you.

How do I access my storage unit?

Once you complete your rental and sign the agreement, you will be given a unique gate code that will allow you access to your unit.

What security measures do you have in place?

Our facility is equipped with 24/7 video surveillance, gated access, and secure locks to ensure the safety of your items.

Is there a minimum rental period?

We offer very flexible rental terms. You can rent a unit on a month-to-month basis with no long-term commitments required.

How do I make a payment?

Payments can be made online through our secure portal, over the phone, or set up for automatic monthly billing.

What do I do when I no longer need the storage unit and want to close my account?

We ask that you give us 14-days notice when you are ready to vacate your unit and you can let us know by phone, text or email. Please leave the unit clean/empty, unlocked and with the door closed. Send us photos of the empty unit and we will close out your account on the same day you vacate.