Tidy Up Storage Catskill, NY
Frequently Asked Questions

We offer a modern, hassle-free storage experience designed for your convenience. Our secure Catskill facility features 24/7 high-definition video surveillance, personalized digital gate access, drive-up and climate-controlled units. With our 100% online rental process, you can book a unit and get instant access in minutes from your phone. Whether you need month-to-month flexibility or long-term peace of mind, our commitment to a clean, well-maintained facility and responsive customer support makes us the top choice for storage in the area.

Renting with Tidy Up Storage is 100% digital and designed for your convenience. You can complete the entire contactless rental process in minutes from your phone or laptop. Simply select your unit size on our rental portal, sign the online lease agreement, and make a payment. You will instantly receive an email with your unique gate code, giving you immediate access to your unit. No office visits or paperwork required!

At Tidy Up Storage, we offer instant gate access through our automated system. In most cases, you will receive your unique gate code via email and SMS within minutes of completing your online rental and signing the digital lease. Once your information is submitted, our system handles the rest, allowing you to start moving in immediately without waiting for office hours or manual approval.

Yes! While we offer a 100% online rental process for your convenience, we understand wanting to see the space first. Because our Catskill storage facility is remotely managed, we provide high-quality photos and dimensions for all our available units online. If you would like to view a unit in person, simply contact us via phone or text, and we can provide you with temporary gate access to tour the grounds and see our clean, well-maintained facility firsthand before you commit.

Accessing your unit at Tidy Up Storage is simple and immediate. As soon as you complete your online rental and sign the digital agreement, our system generates a unique gate code just for you. This code is sent directly to your email, granting you instant access to our secure Catskill facility. Browse available units and rent now to enter the property and move into your unit at your convenience.

Protecting your belongings is our top priority. Our secure Catskill storage facility is equipped with a multi-layered security system, including 24/7 high-definition video surveillance and a fully fenced perimeter. Access is strictly controlled via a personalized digital gate code, ensuring only active tenants can enter the property at any time. This combination of constant monitoring and restricted gate access provides reliable protection for your items, day and night.

Standard gate access hours at Tidy Up Storage are from 6:00 AM to 10:00 PM, seven days a week. For tenants who need even more flexibility, we offer a 24/7 access upgrade for just $10/month. This ensures you can reach your Catskill storage unit at any time, day or night, providing the ultimate convenience for your busy schedule.

At Tidy Up Storage, we are a remote-managed facility designed for your convenience. While you can rent a unit online 24/7, our local support team is available by phone, text, or email daily from 8:00 AM to 8:00 PM. Whether you have a question about your Catskill storage unit or need help with a payment, we are here to provide hassle-free customer support every day of the week.

No. To maintain a clean and pest-free environment, we strictly prohibit the storage of food of any kind, including canned goods and non-perishables. Even sealed containers can attract pests or cause issues with temperature fluctuations in a storage environment. This policy is in place to protect your belongings and ensure that Tidy Up Storage remains a safe, sanitary facility for all our Catskill storage tenants.

No. Units at Tidy Up Storage are designated strictly for storage purposes only. To ensure a safe and clean environment for all tenants, performing vehicle maintenance, mechanical repairs, or hobby projects is not permitted. These safety regulations are in place to comply with insurance policies and to prevent environmental hazards within the facility. If you are looking to store a car, boat, or motorcycle, please ensure it is in storage-ready condition before move-in.

Yes! We provide climate-controlled storage to protect your most sensitive belongings from extreme temperatures and moisture. At Tidy Up Storage, we use advanced sensors to monitor temperature and humidity levels 24/7, ensuring a stable environment for electronics, furniture, documents, and antiques. View our climate-controlled inventory to find the best protection for your items during the changing New York seasons.

Yes. To maintain a clean and pest-free environment, we partner with professional pest control specialists to regularly treat the exterior of our Catskill storage facility. While these preventive measures protect the property, we also recommend that tenants use preventative baiting inside their individual units. Regularly inspecting your unit and ensuring no food or unsealed items are stored is the best way to keep your belongings protected and safe from pests year-round.

Yes. For the safety of all tenants and the security of our facility, certain items are strictly prohibited from being stored at Tidy Up Storage. You may not store hazardous materials, explosives, flammable liquids (such as gasoline or propane), perishable food, live animals, or illegal substances. Additionally, the storage of firearms and ammunition is restricted. Please refer to your digital storage agreement for a comprehensive list of all prohibited items. Storing these materials is a violation of your lease and can result in immediate account termination.

Door dimensions at Tidy Up Storage vary based on the specific unit size and location. Most of our standard units feature roll-up doors designed to maximize your loading and unloading space. To ensure your largest items (like furniture, appliances, or vehicles) will fit through the door opening, please check the specific unit details on our online rental portal or contact us via text or phone. We are happy to provide the exact width and height for any unit you are considering to ensure it meets your storage needs!

If you notice any damage to your unit or the facility, please contact us immediately via phone, text, or email. At Tidy Up Storage, we prioritize maintenance requests to ensure your unit remains secure and functional at all times. Our team will keep you updated on the repair status to minimize any disruption to your storage experience. If extensive repairs are required, we will work with you to transfer to another unit quickly, based on our current Catskill facility availability.

Managing your account at Tidy Up Storage is easy and flexible. Most of our Catskill storage tenants prefer using our secure online payment portal for instant transactions. You can also set up automatic monthly billing (autopay) to ensure your rent is always on time without any manual effort. For added convenience, we also accept payments over the phone by speaking with our team.

No, the administrative fee is non-refundable. This one-time fee covers the account setup, secure gate access programming, and digital lease processing required to get you into your unit immediately. By automating these administrative tasks, Tidy Up Storage is able to provide you with instant rental confirmations and 24/7 account management without the need for an in-person appointment.

At Tidy Up Storage, we believe in providing flexible rental terms that work for your schedule. We offer month-to-month storage rentals in Catskill, meaning there are no long-term commitments or hidden contracts required. Whether you need space for one month during a move or a permanent solution for your business, you have the freedom to cancel your rental at any time.

At Tidy Up Storage, we require all tenants to have protection for their stored belongings. Our Tenant Protection program is a convenient, low-cost way to safeguard your items against risks like fire, water damage, theft, and rodent damage. For a small monthly fee, you get peace of mind without needing a separate homeowners or renters insurance policy. If something happens, claims are handled quickly through a simple digital process, ensuring your valuable items are protected while stored at our Catskill facility. View coverage details here.

At Tidy Up Storage, we prioritize secure and convenient payment options for our tenants. We accept all major credit cards, debit cards, and ACH (e-check) payments through our secure online portal. Please note that as a remote-managed facility, we do not accept cash or physical checks. We highly recommend setting up automatic monthly billing to ensure your rent is always paid on time without the hassle of manual transactions.

No. To avoid additional charges, all tenants must completely empty their storage unit and remove all personal belongings before vacating. Leaving any items behind, including trash or unwanted furniture, will result in disposal fees and fines starting at $150. To ensure a hassle-free move-out and avoid these costs, we recommend donating items to local Catskill donation centers or hiring a professional junk removal service before your scheduled move-out date.

Closing your account at Tidy Up Storage is a simple, contactless process. We require a 14-day move-out notice, which you can provide via phone, text, or email. On your move-out day, please ensure the unit is completely empty and clean, leave the door closed but unlocked, and remove your personal lock. To finalize your account and stop future billing, simply text us a photo of your empty unit. We will close your account the same day you vacate!

No. Rent at Tidy Up Storage is billed on a monthly basis and is not pro-rated for partial months. Your rental agreement covers the full 30-day billing cycle, so we recommend planning your move-out date near the end of your current cycle to maximize your value. By providing a 14-day move-out notice, you can ensure your account is closed on time and avoid any automatic billing for the following month.

Since Tidy Up Storage is a remote-managed facility, we use move-out photos to provide a fast, contactless checkout for our tenants. A simple photo of your empty and clean unit serves as your digital signature, confirming that you have vacated the property and removed your lock. This documentation protects you by preventing move-out disputes and ensuring you are not charged any additional cleaning fees. Once we receive your photo, we can close your account on the same day and stop all future billing immediately.